Terms of Service

You retain all right, title, and interest in the data you upload to or generate through the Service, including property lists, addresses, zone definitions, and exported results (“Customer Data”). We claim no ownership of Customer Data.

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely as necessary to provide, secure, support, and improve the Service for you, and as otherwise permitted by these Terms and our Privacy Policy. This licence ends when the Customer Data is deleted, subject to the retention periods described in the Privacy Policy.

You represent and warrant that:

• you have all rights, consents, and lawful bases necessary to upload the Customer Data and to have us process it as described in these Terms;
• the Customer Data does not infringe or misappropriate any third party’s intellectual property, privacy, or other rights; and
• your use of the Service with the Customer Data complies with all applicable laws, including data protection and export control laws.

Where Customer Data includes personal data subject to the GDPR, UK GDPR, or comparable laws, our Data Processing Addendum applies and forms part of these Terms.

To reduce cost and latency, the Service maintains a shared cache of geocoding and distance results derived from addresses submitted across all customers. This cache stores address strings, coordinates, and routing results - it does not store your property lists, zone definitions, account identifiers, or any association between a cached record and the customer who triggered it. You acknowledge and agree to this use, which is a core part of how the Service is designed and priced.

We may generate and use aggregated, de-identified statistics about use of the Service (for example, cache hit rates or aggregate job volumes) to operate, analyse, and improve the Service. Such data will not identify you or any individual and will not include Customer Data in identifiable form.

Paid plans are billed in advance at the rates shown on our pricing page at the time of purchase. Paid plans are priced by the number of airports you operate; adding or removing an airport adjusts your fee from the next billing period, prorated. We do not bill usage-based overage - where a plan states a fair-use ceiling, reaching it pauses the affected operation until the next monthly reset or until you move to a higher plan.

Subscriptions renew automatically at the end of each billing period at the then-current rate, and your payment method will be charged, until you cancel. You may cancel at any time through the billing portal in your account settings. Cancellation takes effect at the end of the current billing period; access continues until then.

Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods, unused quota, or downgrades. This does not affect any statutory cancellation or refund rights you may have as a consumer in your jurisdiction.

We may change prices. For existing subscriptions, we will give at least 30 days’ notice by email before a price change takes effect, and the change will apply from your next renewal. Continuing to use the Service after that date constitutes acceptance of the new price.

If a payment fails, we may retry, downgrade your plan, or suspend access after reasonable notice. Fees are exclusive of taxes; you are responsible for all applicable sales, use, VAT, GST, and similar taxes, excluding taxes on our income.

Each account may use the Service free of charge for a trial period of 30 days, covering one airport, without providing a payment method. The trial period begins when the account first opens an airport, not when it is created. We may extend a trial at our discretion, and may change or withdraw the trial offer for accounts that have not yet started one.

When the trial period ends without a paid plan in place, or a paid subscription ends and no trial period remains, the account becomes read-only: your content is retained and remains available to view and export, but you cannot create or change content until you subscribe to a paid plan. Ending a trial or a subscription does not by itself delete any of your content; deletion is governed by the rest of these Terms and our Privacy Policy.

These Terms apply from your first use of the Service until your account is terminated by you or by us.

You may stop using the Service and delete your account at any time from your profile settings. Deleting your account permanently removes your Customer Data as described in the Privacy Policy.

We may suspend or terminate your access: (a) immediately, for a material breach of these Terms, non-payment, or conduct that creates legal or security risk; or (b) for convenience, on 30 days’ notice, in which case we will refund any prepaid fees covering the period after termination.

On termination, your right to access the Service ends. You may export your Customer Data at any time before termination, and for 30 days afterwards on written request, unless we are terminating for your breach of Section 5. Sections 4.1, 4.5, 7, 9, 11, 12, 13, 14, and 16 survive termination.

Before filing a claim, you agree to try to resolve the dispute informally by sending a written description of it to legal@groundzones.com. Both parties will make good-faith efforts to resolve the dispute for 60 days before starting a formal proceeding.

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in state and federal courts located in New Jersey or by videoconference. Judgment on the award may be entered in any court of competent jurisdiction.

DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. YOU AND WE WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable as to a particular claim, that claim will be severed and heard in court, and the remaining claims will be arbitrated.

You may opt out of this arbitration agreement by emailing legal@groundzones.com within 30 days of first accepting these Terms, stating your name, account email, and that you are opting out of arbitration. Opting out does not affect any other part of these Terms.

Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorised access to the Service.

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws rules. Subject to Section 14, the parties submit to the exclusive jurisdiction of the state and federal courts located in New Jersey. The UN Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer resident in the EU or UK, this does not deprive you of the protection of mandatory provisions of your local law.

• Entire agreement. These Terms, the Privacy Policy, and (where applicable) the DPA are the entire agreement between us on this subject and supersede all prior discussions.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.
• Notices. We may give notice by email to your account address or through the Service. Notices to us must go to legal@groundzones.com and to Mailing address to be published, New Jersey, United States.
• Independent contractors. No partnership, joint venture, agency, or employment relationship is created by these Terms.
• Third-party beneficiaries. There are none, except our affiliates and licensors as beneficiaries of Sections 11, 12, and 13.